In February 2017, after over 77 years of providing our services at no charge to our patients, Lakeland EMS began utilizing a third-party insurance billing company for ambulance transports. Below are some general questions and answers to help better understand what this means for our patients. Please understand that at no time will our services ever be withheld from a patient in need regardless of their insurance coverage status.
Q: Why did I receive a bill from Lakeland Emergency Squad?
A: Lakeland Emergency Squad depends on donations from our residents, towns, and community organizations for all of its financial support. Due to rising costs and to minimize financial impacts to our supporting municipalities, we have contracted with a third party billing agency (Ambulance Billing Company, Inc.) to provide medical billing services for patient transports. We ask that you consult with Ambulance Billing Company and your insurance company to discuss payment options.
Q: Will Lakeland Emergency Squad send my bill to a collection agency?
A: Ambulance Billing Company will send a total of three statements regarding your bill. After the third attempt the account will be considered closed. We will NEVER send your bill or information to a collections or credit agency.
Q: I thought the services from LES were provided by volunteers for free. Why do I get a bill?
A: All members of Lakeland Emergency Squad are volunteers. None of our members receive financial compensation for performing emergency medical duties. Financial compensation from insurance billing helps pay for equipment, medications, medical supplies, maintenance, and other associated operating costs.
Q: I have a billing question or would like to send a payment. What should I do?
A: Please contact Ambulance Billing Company, One Rapp Road, Milford, NJ 08848 or via phone at (908) 479-4921. Secure payments or insurance coverage information can be entered through their website at www.ambulancebillingco.com
Q: What are the costs for an emergency ambulance transport?
A: We review our base rates at least annually, and may make adjustments at any time. Our 2017 BLS Emergency Transport rate is $800.00, plus $15.00 per mile charge. These are consistent with the industry, and are again used to help offset the costs of our service.